Refund Policy
Refund policy
30-DAY MONEY-BACK GUARANTEE
At Vakumar, we stand by every product we sell. We will do our best to make you happy with your purchase. You are eligible for a refund if the products were purchased within 30 days AND remain unused.
1. If the item is being returned for a quality reason, like it is damaged, faulty, and not working, or you received a wrong item, please contact us, and we will cover the cost of shipping. We would like to see pictures of the damage, or a video for not working.
2. If you are not satisfied with the item you bought or change your mind, you can get a partial refund. The customer needs to be responsible for both the shipping fee （original order shipping fee and return shipping fee） and the 10% platform handling fee. (We can provide a label to make it easier for you and deduct it from the payment amount.)
5-YEAR WARRANTY FOR QUALITY-RELATED ISSUES
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND, including any return shipping costs.
HOW TO RETURN Vakumar ITEMS FOR A REFUND
1. Contact Customer Service
1) Please contact vakumarstore@gmail.com to inform us within the first 30 days of delivery of the product, and our Customer Service will offer you a return address.
2) To be eligible for a return, your item must be unworn or unused and in the same condition as you received it. It must also be in the original packaging.
3)Please do not send the item back without any registration. Otherwise, we will not be able to process your return, and the return will be destroyed. No refunds will be possible at that time.
2. Package Your Item for Return
To ensure your package arrives to us safely and undamaged, please pack each item ordered in its original packaging, including all accessories, parts, and manuals, to receive the refund of the purchase price.
3. Return the Product and Provide the Express Tracking Number
1)We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS, UPS, or FedEx.Be sure to save the receipt for your records. We regret that we can not issue a refund for any item that is damaged, lost in shipping, or sent COD.
2) You should send it back within 7 days of your return claim. Once the package is picked up by the post office, please get back to us to provide us with the tracking number. (VERY IMPORTANT!)
4. Receive Your Refund
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company; it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at vakumarstore@gmail.com.
As our staff need to handle tons of parcels, we recommend you keep an eye on your return and remind us to check your case in time.
We will always do our best to process your return and issue a refund as quickly as possible.
Other instructions:
1. The Returned Product Is Damaged On The Return Trip
If the product is damaged during the return trip, we can not issue a refund.
2. Wrong Shipping Address Cost Item Loss Or Return
If the customer's invalid or wrong, wrong contact information cause carrier failed tothe deliver or deliver to a wrong address, refund can not be issued.
If the parcel can be returned to us, we can make a partial refund after deducting the shipping cost and 10% platform fee.
3. High-risk Risk Orders Need To Be Canceled
Or, if our system detects your payment by credit/debit card is a high-risk order, we will contact you and cancel your order. The money will be refunded in full.