Welcome to Vakumar Vacuum Sealer Support.

Thank you for choosing Vakumar! This FAQ section addresses the most common questions about your vacuum sealer. For quick troubleshooting, product registration, or warranty details, you'll find clear answers below.

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Registration & Warranty

Q: How do I register my vacuum sealer or activate the warranty?
A: Simply subscribe at vakumar.net - your 5-year warranty activates automatically upon subscription. 

Q: What does the warranty cover?
A: The warranty protects against manufacturing defects. It does not cover damage from misuse, unauthorized modifications, or non-OEM accessories.

Product Usage

Q: What should I know before first use?
A: Place the sealer on a stable, dry surface.

Use only compatible vacuum-seal bags, inserting the open end flush with the sealing strip.

Select the appropriate mode (e.g., dry/moist food settings if available). 

Q: Can I use regular plastic bags instead of vacuum-seal bags?
A: No. Only use heat-resistant vacuum-seal bags designed for your model. Standard bags may fail to seal or damage the machine.

What is a Vakumar vacuum sealer?

A Vakumar vacuum sealer is a professional packaging tool that extends the shelf life of food and other products by removing air from packaging bags. This equipment is suitable for households, the catering industry, and food processing sectors, effectively reducing the risk of food oxidation and spoilage.

Maintenance & Cleaning

Q:How do I clean my vacuum sealer?
A: Wipe the sealing strip and vacuum channel with a dry cloth after each use.

For stubborn residue, use a small amount of isopropyl alcohol on a cloth (unplug the unit first).

Avoid liquids or cleaners contacting internal components.

Q: How should I store the sealer if unused for long periods?
A: Clean thoroughly and store in a cool, dry place. For optimal performance, power on and run a brief cycle every 3 months.

Troubleshooting

Q:Why won’t my sealer vacuum or seal properly?
A:✅ Quick checks:

Ensure the bag opening is aligned in the sealing groove.

Inspect the sealing strip for debris or wear.

Verify the bag isn’t punctured or too thin.
If issues persist, contact support.

Q: Why does my sealer shut off during use?

A: This may be due to overheating. Power off, wait 15 minutes, and ensure vents are unobstructed. If recurring, contact customer service.

Accessories & Compatibility

Q:Where can I buy genuine replacement bags?

A:Purchase OEM vacuum bags at the vakumar.net store or through authorized retailers to ensure compatibility.

Q: Are third-party vacuum bags supported?

A:We recommend OEM bags. Third-party bags may vary in thickness/material, leading to sealing failures or machine damage.

Q:Are the replacement bags for the Vakumar 90kPa vacuum sealer a special type, or can I use any brand of vacuum bags?

A:The Vakumar 90kPa vacuum sealer is compatible with vacuum bags from any reputable brand. However, please note these critical specifications for optimal performance:
Surface Texture Requirement - You must use specifically designed vacuum bags with a textured (embossed) surface pattern. Standard smooth bags are only suitable for basic sealing and cannot achieve proper vacuum compression.
Dimensional Compatibility - Ensure the bag width (up to 28cm/11 inches) and length are appropriate for your sealer's chamber size and sealing strip dimensions.
For best results, we recommend using high-quality, food-grade vacuum bags that meet these technical specifications. The machine's performance may vary depending on bag material thickness and quality.

Q: What is the maximum bag width compatible with this vacuum sealer? Is it 28cm?

A:Yes, this machine supports bags up to 28cm (11 inches) wide. For optimal performance, ensure the bags are:
Textured (for proper vacuum sealing)
Compatible with your sealer’s sealing strip length
If you need larger bags, check your model’s specifications or consult the manufacturer.

Customer Support

Q: How do I contact customer service?
A:

Why Choose Vakumar(Bags)?

✔ Strong & Reliable – Thick, textured material for optimal vacuum performance.
✔ Versatile Use – Perfect for meats, produce, leftovers, and meal prep.
✔ Easy to Use – Simply cut to your desired length, seal, and vacuum.
✔ 2 Rolls Included – Customizable sizing for any storage need.
Ideal for freezing, sous vide, and everyday freshness!

How to Clean and Maintain a Vakumar Vacuum Sealer?

To maintain the efficient operation of your Vakumar vacuum sealer, regular cleaning is essential. Use a clean, damp cloth to wipe down the sealing chamber and external surfaces, avoiding harsh or corrosive cleaning agents. Additionally, ensure you regularly inspect the device's sealing strips and filters, replacing them as needed to guarantee optimal sealing performance.

Does the Vakumar vacuum sealer affect the flavor of food?

Generally, the Vakumar vacuum sealer does not alter the food's taste. On the contrary, it effectively preserves freshness and flavor. Removing air prevents oxidation and bacterial growth, thereby retaining the food's natural taste and nutrients.

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